Returns & Exchanges
BEFORE YOU START
All items are eligible for a return within 7 days of delivery, as long as they are in their original, unworn condition with tags on, EXCEPT:
Swatches
Personalized Items
Final Sale Items
Return Policy
Not as Described, Change of Mind, & Other Reasons
- Return Window: 7 days
- Shipping Fees: Buyer may be responsible for both shipping costs.
- Restocking fee: May be charged (Max 10%)
Wrong, Missing, Damaged, & Defective Items
- Return Window: 14 days
- Shipping Fees: Customercovers original and return shipping fees, if we send the wrong orders EMDRESSES will cover both shipping fee.
- Restocking Fee: will be NOcharge for the restocking fee.
Cancelation Policy
Unshipped orders or items may be canceled depending on the Order Status.
- Customercan cancel your Placed orders within 3 days with NO charge refund the full payments.
- After 3 days order alreadyconfirmed, will be charge the 10% restocking (shipping fee will be fully refund)
(Free) Exchanges
You have 7 days to return your eligible item for an exchange. No restocking fee!
All international orders (excluding orders to Canada) are final sale and cannot be returned or exchanged.